FOR HOTEL TEAMS
Make your actual policy the easiest answer to find.
Guests arrive with room-rate screenshots, card assumptions, and conflicting booking-site language. A verified KnowTheHold account gives your team a clear, dated place to publish what the property actually requires.
Request free hotel access →Free account. Affiliation verification required. No access is granted automatically.WHAT YOUR TEAM CAN DO
Publish official policies
Add current incidental-hold, payment-method, pet, release-time, and booking-path information under a clearly labeled hotel source.
Answer outdated reports
Respond beside inaccurate or obsolete guest evidence so travelers can see the hotel’s current position and the underlying history.
Manage approved access
Request access for one property, a management portfolio, or a hotel company. Every scope remains subject to verification.
CLEAR AUTHORITY
Your hotel controls its official statements.
Verified representatives can maintain hotel-provided information and respond on the record.
INDEPENDENT EVIDENCE
The history does not disappear.
No payment or account can delete guest reports, rewrite KnowTheHold research, change evidence labels, or purchase better rankings.
NO PAY-TO-CORRECT BULLSHIT
Accounts and corrections are free.
Accuracy should not depend on whether a property buys something from us.
HOW APPROVAL WORKS
Three steps. No mystery access.
Authenticate
Use Sign in with ChatGPT. KnowTheHold receives your authenticated email and stores no password.
Identify your role
Select the hotel and provide a defensible public route for confirming your affiliation.
Owner approval
Your request remains pending and every hotel tool stays locked until it is explicitly approved.