ACCURACY
Corrections
Hotel policies change. Front desks improvise. Data providers repeat stale garbage. Corrections are part of the product, not an embarrassment.
Report a correction
Use the contact form and include the exact property, what Know the Hold currently says, what you encountered, the date, payment method, and any non-sensitive evidence you can describe. Never send full card numbers, reservation codes, identification documents, or private guest information.
What happens next
A correction is stored as pending evidence. Material conflicts should trigger a direct recheck of the property. We preserve the history rather than rewriting the past to make the database look cleaner than reality.
Urgent errors
Errors that could prevent someone from checking in—deposit amount, accepted payment methods, age restrictions, or local-resident rules—receive priority over cosmetic property information.