Methodology

Evidence levels

Hotel verified means the policy was obtained directly from the individual property. Guest reported means someone reported what she encountered during an actual stay. Published source means a hotel, brand, or booking service displayed the policy. Conflicting means recent sources materially disagree.

Research sources

Property descriptions and policy sections on Super.com and other booking services can be useful research sources. We record the source URL, capture date, relevant policy claim, and property identity, then paraphrase the factual claim rather than copying promotional text.

Hotel policies can change. Research-source records retain their source and date, and stronger hotel-confirmed or recent verified guest evidence is labeled separately.

Current answer

The displayed answer should favor recent direct verification, then consistent recent guest reports, while preserving older and contradictory evidence underneath. Know the Hold does not silently erase conflicts.

Rechecks

Stable directly verified policies are normally queued for rechecking every 90 days. New properties, stale information, failed calls, and contradictory reports are checked sooner. Every displayed status includes the date supporting it.