Privacy

What we collect

Hotel reports may include the property, deposit amount, payment method, stay date, and notes you choose to provide. Contact messages may include a name or email if you voluntarily enter them.

Our hosting provider may process ordinary technical information needed to deliver and secure the site, such as request logs and device or browser information.

How we use it

We use submitted information to research hotel policies, review corrections, respond to messages, prevent abuse, and improve Know the Hold. We do not currently require user accounts.

What we do not do

We do not intentionally sell personal information. We do not publish a reporter’s name or email with a hotel report. Avoid placing reservation numbers, payment-card details, government identifiers, medical information, or other sensitive personal data in a submission.

Retention and deletion

We retain policy evidence long enough to maintain an accurate history and audit changes. Contact information should be retained only as long as reasonably needed for the conversation, safety, fraud prevention, or legal obligations. Use the contact page to request correction or deletion of information you submitted.